APA Style

Oakland, John S. (2013). Total Organizational Excellence : Achieving World-Class Performance . New York: Butterworth-Heinemann.

Chicago Style

Oakland, John S. Total Organizational Excellence : Achieving World-Class Performance. New York: Butterworth-Heinemann, 2013. Text.

MLA Style

Oakland, John S. Total Organizational Excellence : Achieving World-Class Performance. New York: Butterworth-Heinemann, 2013. Text.

Turabian Style

Oakland, John S. Total Organizational Excellence : Achieving World-Class Performance. New York: Butterworth-Heinemann, 2013. Print.